frequently asked questions
We’re here to help.
What is ofo?
How did ofo start?
ofo began in 2014 when CEO David Dai and his co-founding partners saw an opportunity to leverage smart technology to improve cycling as a sustainable mode of transportation. As students at Peking University, David and his partners convinced about 2,000 students to add their bicycles to a private registry. The registry could be accessed through a mobile app and allowed participants to use any registered bike, anywhere, at any time.
The platform became so popular that it expanded to five more campuses within just three months. Building upon this momentum, the company revamped its operating model to offer users standardized bicycles and began expanding to major cities across China and internationally. Today the service is open to anyone in over 150 major cities with a smartphone.
What is ofo’s mission?
What motivates us?
What makes ofo special?
Does ofo really have a positive impact on reducing city traffic congestion?
How does ofo’s platform help the environment?
What else does the company do to promote ecological responsibility?
- ofo has partnered with the United Nations Development Programme in developing and promoting innovative solutions for climate change.
- ofo also collaborates with other impactful organizations and individuals on environmentally and socially conscious projects. One such collaboration is with Dutch designer Daan Roosegaarde to develop and launch a “smog-free” bicycle - a bicycle that absorbs and cleans polluted air then releases it around the cyclist as they travel.
How can I work for ofo?
Where does ofo currently operate?
How many bicycles are in ofo’s fleet?
How many rides does ofo provide daily?
How does ofo maintain its bicycles?
- Ensuring that our bicycles are parked in accordance with local laws and regulations.
- Re-parking bicycles as necessary to ensure that public right of way is protected.
- Redistributing bicycles across the service zone to address user needs.
- Cleaning and repairing the fleet.
using our bicycles
How do I use an ofo bicycle?
unlocking & locking
How do I lock the bicycle after a ride?
The bicycle won’t unlock. What should I do?
Where can I download the ofo app?
The app is not working. What should I do?
account & registration
I haven’t received a verification code for the app.
- Check that your phone number is correctly entered, and tap “Get Verification Code” on the verification screen to send a new code to your phone.
- Your mobile carrier may be blocking the short code SMS that ofo uses to contact you. Please contact your mobile provider to confirm that short code SMS is enabled for your mobile account.
- If you still do not receive an SMS containing a verification code after following both previous steps, please send an email with your mobile number, email address, and any additional details to email@example.com.
How much does ofo’s service cost?
How do I pay for my ride?
We accept payment via credit/debit cards, PayPal, and cash. Please be aware that payment methods may vary by location. When using the app’s wallet feature, payment sources are pre-linked to the app and your preferred payment method is charged upon completion of each ride.
To make payments via the mobile app:
- Select “My Wallet” from your app menu.
- Tap “Payment” and “Add Payment Method.”
- Add a payment method by entering your card info and tap “Save.”
How are fares calculated?
I ended a trip but am still being charged.
- If your phone’s Bluetooth function is activated, your trip will end immediately once the bicycle is securely locked. You will then receive a receipt containing a trip summary and the cost via the mobile app.
- If you are not using the Bluetooth function, you must tap the “Trip Completed” button in the app after locking the bike to manually end the trip.
I did not receive a receipt for my trip.
- Please check that you have enabled notifications from the ofo app in your phone’s settings.
- After checking that the bicycle is properly locked, relaunch the app on your phone.
- If you have tried the above actions several times without success, the bicycle may require maintenance. Please tap ‘Repair needed’ in the app and report the problem or send an email to firstname.lastname@example.org.
Why was my payment declined?
- If you receive one of the following messages, your transaction request may have been declined by the bank of your selected payment method (please contact your financial institution):
- "Request Failed: Card Declined"
- "Your payment method is invalid. Please update your billing settings"
- "There was an error processing your request"
- If you entered your credit or debit card information incorrectly, you'll need to update your card in the "Payment" menu of the app.
- If your credit or debit card has expired, you'll need to remove the expired card from your account and replace it with an active one.
- If there are insufficient funds in your account, you'll need to transfer funds to your account. You may also add or select a different payment method.
- Your bank may reject transactions exceeding your credit limit. In this case, please contact your bank or select a different payment method.
- If you are traveling abroad you may need to contact your bank to authorize international transactions on your credit/debit card.
- Banks commonly use software that identifies fraud patterns and blocks potentially fraudulent transactions. Your bank may have identified ofo’s charge as fraudulent and rejected it. Please contact your bank to authorize ofo transactions or select a different payment method.
- If you previously reported your credit card as lost or stolen, your bank will decline all transactions made to that account. Please contact your bank to receive a new card or report the original as recovered.
How do I complete a trip?
For how long can I rent a bicycle?
How do I find a bicycle near me?
What should I do if the bicycle breaks down during my ride?
- Park the bicycle in a secure location and let us know by submitting a report via the ‘repair needed’ function in our app. Our maintenance team will then come inspect and repair the bike.
How do I report a faulty bicycle?
What should I do if I get into an accident?
- We take your safety seriously. In the event of an emergency, please dial 911.
- ofo carries a liability insurance to cover accidents. Please contact us at email@example.com so our team can help guide you through the process.
How can I report unauthorized activity?
Can I share my personal bicycle with ofo?
Where should I park the bicycle after use?
- You can park your ofo bicycle anywhere outside of the pedestrian right of way that complies with local laws and does not obstruct traffic. For your convenience, we have identified ‘Preferred Parking Zones’ (PPZ) for ofo users. In the event that a PPZ is unavailable, you can park at any public bicycle rack.
- NEVER park ofo bicycles in a place that makes YOU the one who upsets the freedom and safety of other people. This includes:
- Locations which obstruct or potentially obstruct traffic or pedestrians
- Private bicycle parks
- In private/gated communities
- Inside a residence
Where are the docking stations for the bicycles located?
What happens after the bicycle is parked?
What happens if I am told not to leave a bike in a particular location?
How old do I need to be to use an ofo bike?
Do I need to wear a helmet?
Where can I find information about bike safety practices?
for cities & universities
Does ofo require public subsidies to implement and operate its services?
Does ofo redistribute bicycles across its areas of operation in the event of overconcentration?
How does ofo ensure that bicycles are not blocking the public right of way?
- ofo educates users and incentivizes them to adopt best riding practices to ensure that they comply with local laws and cycling etiquette. We are also always exploring more effective ways to minimize potential pedestrian inconvenience. We direct users to park bicycles:
- Along the curb line and in other locations that are outside the flow of traffic.
- In designated bicycle parking locations, such as preexisting bicycle racks.
- We also instruct users never to chain, tie, secure or otherwise attach our bicycles in any way to any structure including but not limited to: parking meters, street lights, poles, benches, fences, subway entrances, trash receptacles, newsstands, or private property.